Return and Refund Policy

We want you to love your BUZZ FOR BUYS purchase. If for any reason you're not fully satisfied, you may request a return or exchange in accordance with the terms below.

This policy is in addition to, and does not limit, your rights under the Australian Consumer Law (ACL). Under the ACL, you are entitled to a replacement, repair, or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. This Return and Refund Policy was last updated on 21 June 2026 and forms part of our Terms of Service.

Return eligibility

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

The 14-day return window begins from the date your order is delivered, as confirmed by tracking information. Items must be unworn, unused, unwashed, and free from odours, stains, or damage caused after receipt. Hygiene seals on applicable products must remain intact.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Important Note on Your Rights: The 14-day return window applies to change-of-mind returns only. If your product is faulty, not as described, or fails to meet a consumer guarantee under the Australian Consumer Law, your right to a remedy does not expire after 14 days and continues for a reasonable period depending on the product type and price.

Please note: Even outside the 14-day return window, you may still be entitled to a remedy under the Australian Consumer Law if the item is faulty, not as described, or unfit for its intended purpose.

Return Process

To start a return, you can contact us at buzzforbuys@gmail.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We aim to respond to all return requests within 2–3 business days. Once your return is approved, a return shipping label or instructions will be provided via email.

Upon approval of your return request, you must dispatch the item within 7 business days using the provided return shipping label or instructions. Please retain your proof of postage and tracking number, as BUZZ FOR BUYS is not responsible for items lost in transit back to us. Returns dispatched after the 7-business-day window may be declined or subject to a reduced refund.

For change-of-mind returns and returns due to incorrect items, items must be returned to our designated Australian return address (provided upon approval), not to the original sender address on the package. Return shipping costs to this address are your responsibility unless the return is due to our error or a product defect. For returns due to manufacturing defects, we may, at our discretion, arrange for the return to be sent to our supplier's overseas address (China) for quality inspection, in which case we will provide specific instructions.

Return shipping costs for change-of-mind returns are the responsibility of the customer. For returns due to a defect, damage, or incorrect item, BUZZ FOR BUYS will cover the cost of return shipping.

Restocking Fee: For change-of-mind returns (where the item is not faulty, damaged, or incorrect), a restocking fee of 15% of the product purchase price may be applied to cover handling, supplier processing, and quality inspection costs. This fee will be deducted from your refund amount. Restocking fees do not apply to returns due to product defects, damage in transit, or incorrect items, which are covered under the Australian Consumer Law.

For international customers: Please contact us at buzzforbuys@gmail.com before initiating a return, as international return shipping arrangements and costs will be assessed on a case-by-case basis.

For international customers (outside Australia), change-of-mind returns may be impractical due to high return shipping costs. While we will still accept such returns, the return shipping cost to our Australian return address is entirely your responsibility, and we strongly recommend using a tracked shipping service. For faulty or incorrect items, we will assess the situation on a case-by-case basis and may, at our discretion, offer a refund without requiring the item to be returned if the shipping cost is prohibitive. Please contact us at buzzforbuys@gmail.com before initiating any international return.

You can always contact us for any return question at buzzforbuys@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us within 7 days of delivery if the item is defective, damaged, or if you receive the wrong item. Please include your order number and clear photos of the damage or incorrect item in your email to buzzforbuys@gmail.com. We will evaluate the issue and offer an appropriate remedy, which may include a repair, replacement, or full refund in accordance with the Australian Consumer Law.

Refund Without Return (Low-Value Items): For items of low value where the cost of return shipping would exceed the value of the product, we may, at our discretion, offer a full or partial refund without requiring you to return the item. In such cases, we may ask you to provide clear photos of the issue and to dispose of or donate the item. This does not affect your rights under the Australian Consumer Law.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

If you received an item as a gift and wish to return it, please note that any refund will be issued to the original purchaser's payment method. Please contact us to discuss your options.

Exchanges

Exchanges are possible based on availability. Please reach out to us via email to confirm if the item you need is in stock.

Exchange requests must be made within 14 days of delivery. If the requested exchange item is unavailable, we will offer a store credit or refund instead. If the exchange item is of a higher value, you will be required to pay the price difference. International customers should note that exchanges may not be available for all destinations — please contact us to confirm before requesting an exchange.

Return Address

Please do not send your return to the address on your original package, as that is not our return address and will affect the processing of your return. Upon approval of your return request, we will provide you with the correct return address and any relevant instructions via email. Returns sent without prior authorisation will not be accepted and may not be returned to you.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, your refund will be processed to your original payment method within 7–10 business days depending your bank or credit card company to process. Shipping costs are non-refundable, unless the return is due to our error.

In some cases, a partial refund may be granted (e.g., for items returned in a condition different from how they were received). We will notify you of any partial refund amount before processing.

Supplier Inspection: For returns involving claims of manufacturing defects or quality issues, we may need to refer the matter to our third-party supplier (located in China) for their quality review and claim assessment before we can finalise your refund. This external review process may extend the inspection and refund processing time by up to 5–10 additional business days. We will keep you informed of the progress during this period.

If your refund is not approved following inspection, we will contact you with the reason and discuss available options, which may include returning the item to you at your cost.

Where a return is due to a fault, defect, or error on our part, original shipping costs will also be refunded in full.

Store credit may be offered as an alternative to a refund at our discretion or upon your request.

Cancellation

Orders can be cancelled free of charge if requested before dispatch. As orders are generally processed and shipped within 2–3 business days of placement, please contact us immediately at buzzforbuys@gmail.com if you wish to cancel. If your order has already been dispatched at the time of your cancellation request, it will be handled under our Returns Policy above. For pre-orders or back-ordered items, cancellations may be requested at any time prior to dispatch.

Store Credit

In some circumstances, we may offer store credit as an alternative to a refund or exchange. Store credit will be issued via a unique discount code sent to your registered email address and can be used on any future purchase at buzzforbuys.com. Store credit does not expire and has no minimum spend requirement.

Warranty

Many of our products come with a manufacturer's warranty. If you believe your product has a manufacturing defect, please contact us at buzzforbuys@gmail.com with your order number and a description of the issue. We will liaise with the manufacturer on your behalf where applicable. In addition to any manufacturer warranty, your statutory rights under the Australian Consumer Law remain unaffected.

Contact

For any return, refund, or exchange questions, please contact us at buzzforbuys@gmail.com or by post at Unit 9/49 Dennis Street, Lakemba, NSW 2195, Australia. We aim to respond to all enquiries within 2–3 business days.